Timer or notification issue
Open Pola and check Settings → Notifications. iOS can also disable notifications in Settings → Notifications → Pola. An active fast continues on your device even when Pola is closed.
Weekly insight is not ready
Insights require a signed-in account, at least three completed fasts, and two check-ins in the same week. Generation also requires an internet connection.
Email sign-in code did not arrive
Confirm the email address, check spam or junk, then request a fresh code. Only the latest code is valid. Never send a sign-in code to anyone, including Pola support.
Delete your account and data
In Pola, open Account → Delete account and data. This permanently removes your Pola cloud data, sign-in account, and device copy. If the app cannot be opened, use the contact below.
Contact
Email support@fernfast.com. Include your iPhone model, iOS version, and a short description of what happened. Do not include passwords or sign-in codes.
Privacy
Read the Pola Privacy Policy.
Bantuan dalam Bahasa Indonesia
Periksa Pengaturan → Notifikasi di Pola dan pengaturan notifikasi iOS jika pengingat tidak muncul. Insight mingguan membutuhkan akun, minimal tiga puasa selesai, dua check-in dalam minggu yang sama, dan koneksi internet.
Hapus akun dan data
Buka Akun → Hapus akun dan data. Tindakan ini menghapus data cloud Pola, akun login, dan salinan perangkat secara permanen.